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Activity Regulations

General regulations for the contents of payment, refund of tours and green hotel reservations on TravelViet

General regulations for the contents of payment, refund of tours and hotel booking on TravelViet (Hanoi Color Software Co., Ltd - abbreviated as TravelViet)

I) Payment forms at TravelViet 1 -Payment in cash: Please go to TravelViet's main office headquarters at S01-L26 Solasta Mansion Villa Duong Noi, Ha Dong District, Hanoi City, Vietnam 2 - Payment by bank transfer: Account name: Hanoi Color Software Co., Ltd Bank: BIDV - Tu Liem Branch - Hanoi Account: 21710000076879

 

 

 

When making transfer, please specify the full name, address, phone number and name of the trip, specific departure date that you have chosen to register. After making the transfer, please send the Expenditure Authority (via Viber/Zalo/Mail) to the company and contact the staff in charge of the route to receive the official tour/ticket from TravelViet. TravelViet will not solve cases where the system automatically cancel the registration form if you do not comply with the above regulations. If you need more details, please contact the hotline:  Hotline: 0912476286

For support, further advice on the form of bank transfer payment. 3 -Online payment via VNPAY gate: -When paying, please provide enough information and pay a deposit to keep your room.  -Different deposit depending on the program/ service you choose,  -The remaining amount will have to pay: • 10 working days before the departure date (for regular tours)  • 20 working days before departure (for holidays, New Year) or immediately after visa  TravelViet's staff will contact you clearly after your online payment transactions are confirmed. Currently the website system www.travelviet.net accepts payment with all types of bank cards ATM/ Internet Banking; International card: Visa, Master Card, JCB, American Express, Amex ...

Note:  -Customers will pay the tour deposit/ service + transaction fee (depending on the domestic or international payment portal that you choose). -For the form of payment by ATM/ InternetBanking card, please register for Internet Banking service with the card issuing bank before using this form of payment.

Ii) Mandatory terms when paying online

1- General terms -The price of all services is calculated according to the currency unit of Vietnam (VND).  -The service price in the tour is clearly listed in the "included" section in tours, 2 -storey bus service, green hotel, ... TravelViet has no obligation to pay any costs not in the "included" section. -In case the customer pays in USD, the amount will be converted to VND at the exchange rate of the Bank for Commercial Joint Stock Commercial Vietnam Foreign Trade of Vietnam at the time of payment. 2- Payment  Currently the website system www.travelviet.net accepts payment with all types of bank cards ATM/ Internet Banking; International card: Visa, Master Card, JCB, American Express, Amex ... -When paying, please provide enough information and pay a deposit to keep your room.  -Different deposit depending on the program/ service you choose,  -The remaining amount will have to pay: • 10 working days before the departure date (for regular tours)  • 20 working days before departure (for holidays, New Year) or immediately after visa  -The payment is considered to be completed when TravelViet receives enough services before departure date or under the agreement contract between the two parties. Any delayed payment leads to cancellation of the service not in the responsibility of TravelViet. -TravelViet will not solve cases where the system automatically cancel the registration form if you do not comply with the above regulations. TravelViet's staff will contact you clearly for you after your payment transaction is confirmed.

Iii) Cancellation and service cancellation fee In case of removing services from TravelViet: If TravelViet fails to carry out a trip/ service, TravelViet must immediately notify the customer and pay back to customers the full amount that customers have paid within 3 days from the official announcement of cancellation/ travel service with cash or bank transfer. In case of cancellation of service from customers: In the absence of continuing to use the service/ tour, you must notify the company in writing or email (do not solve cases of contacting/ cancellation of the tour via phone). At the same time, please bring the tour/ service registration record & payment to the TravelViet office to carry out the procedures for canceling/ transferring tours.   Cases of service/ service transfer: The company will base on the actual situation to charge and have a satisfactory support level. In case of cancellation of service/ tour: You must bear the cost of canceling the tour/ service as prescribed by TravelViet and the entire bank fee for online payment.

     Asian market For normal days + Canceling the tour immediately after the Embassy, ​​Consulate has granted a visa: The cost of canceling the tour is 100% of the tour deposit. + Cancel tour from 30 - 45 days before departure: Cancellation fee is 10% of the total tour price. + Cancel tour from 16 - 29 days before departure: Cancellation fee is 30% of the total tour price. + Cancel tour from 08-15 days before departure: Cancellation fee is 60% of the total tour price. + Cancel tour from 04 - 07 days before departure: Tour cancellation fee is 90% of the Total Tour price. + Cancel tour from 01 - 03 days before departure: Tour cancellation fee is 100% on the total tour price. + Tour cancellation time is calculated for working days, excluding Saturday, Sunday and holidays. + Holiday and New Year tours are tours that have time to fall into one of the holidays and New Year as prescribed.  For holidays, New Year + Canceling the tour immediately after the Embassy, ​​Consulate has granted a visa: The cost of canceling the tour is 100% of the tour deposit. + Cancel tour from 30 - 45 days before departure: Cancellation fee is 30% of the total tour price. + Cancel tour from 16 - 29 days before departure: Tour cancellation fee is 60% of the total tour price. + Cancel tour from 08-15 days before departure: Cancellation fee is 90% of the total tour price. + Cancel tour from 01 - 07 days before departure: Tour cancellation fee is 100% on the total tour price. + Tour cancellation time is calculated for working days, excluding Saturday, Sunday and holidays. + Holiday and New Year tours are tours that have time to fall into one of the holidays and New Year as prescribed. + The cancellation of the trip must be notified directly to the company or via fax, email and must be confirmed by the company. The cancellation by phone is not accepted. 

     Domestic market Tour usual  + Immediately after deposit or payment or 15 days in advance: Cancellation fee 10% of the tour+ 100% air tickets. + Cancellation 10 days before departure: Cancellation fee 50% of the tour + 100% air tickets. + Cancellation 07 days before departure: Cancellation fee 70% of the tour+ 100% air tickets. + Cancel 05 days before departure: 100% cancellation fee+ 100% of air tickets. + In case you are late for departure, it is counted as canceling 5 days before the departure date. + Due to the nature of the retail group, TravelViet will be responsible for accepting guests to register for all the delegations (10 adults or more), the delegation will depart for the schedule. If the number of delegations is under 10 guests, the company is responsible for notifying the guests 3 days before departure and will agree on the new departure date or return the entire amount of the tour deposit. + The cancellation of the trip must be notified directly to the company or via fax, email, message and must be confirmed by the company. The cancellation by phone is not accepted. + Date of deposit, payment, cancellation and displacement of tours: excluding Saturday and Sunday. Tet holiday tour + Immediately after deposit or payment or 15 days in advance: Cancellation fee 35% of the tour+ 100% air tickets. + Cancellation 10 days before departure: Cancellation fee 50% of the tour + 100% air tickets. + Cancellation 07 days before departure: Cancellation fee 70% of the tour+ 100% air tickets. + Cancel 05 days before departure: 100% cancellation fee+ 100% of air tickets. + In case you are late for departure, it is counted as canceling 5 days before the departure date. + Due to the nature of the retail group, TravelViet will be responsible for accepting guests to register for all the delegations (10 adults or more), the delegation will depart for the schedule. If the number of delegations is under 10 guests, the company is responsible for notifying the guests 3 days before departure and will agree on the new departure date or return the entire amount of the tour deposit. + The cancellation of the trip must be notified directly to the company or via fax, email, message and must be confirmed by the company. The cancellation by phone is not accepted. + Date of deposit, payment, cancellation and displacement of tours: excluding Saturday and Sunday. For weekday tours:  (Tour cancellation time calculated by working day, excluding Saturday, Sunday & holidays) + Cancellation immediately after registration: 30% of the total tour cost. + Cancellation before departure 30 days 50% of the total tour price + 16-29 days before departure: 75% of the total tour price  + 1-15 days before departure: 100% of the total tour price  For holidays and New Year tours:  (The tours have time to fall into one of the holidays and New Year according to the regulations of Vietnam. + Cancellation immediately after registration: 30% of the total tour price. + Cancellation before departure 45 days 50% of the total tour price + 31-44 days before departure: 75% of the total tour price + 1-30 days before departure: 100% of the total tour price

*** In case of moving/moving/changing tour: You must bear the cost of canceling the tour according to the TravelViet tour rules as above. Cases of transferring/changing tour of the company will review the situation with different levels of support. Note: + For customers who only buy Land Tour (ie the ground service in the country you want to come), TravelViet will not encourage customers to buy/export air tickets without the tour confirmation that is definitely departing from TravelViet. We are not responsible for the cost of the trip: The hotel buys more, air tickets, visas ... if the tour does not depart. + You bring foreign nationality or overseas Vietnamese with a re -entered visa in Vietnam, must make a re -entry visa to enter Vietnam to enter Vietnam next time & must have a separate visa to bring with the tour. + If you bring 2 nationality or Travel Document (unnaturalized), please notify the tour staff at the time of the tour registration and submit the original with relevant documents (if any).  + You only bring green cards (temporary residence cards in foreign countries) and no longer valid Vietnam passports will not travel to a third country. + In case children go with family members (not parents) must submit to the commissioner confirmed by the local authorities (authorized by parents to take the tour). + For customers from 75 years old - to 79 years old: Request to sign health commitments with the Company & Health Paper to travel abroad by a doctor. The company encourages additional high -end insurance premium depending on the tour. Any incident occurs on the tour, TravelViet will not be responsible. + Do not accept customers aged 80 and older & pregnant customers from the 5th month or more. Customer Mai Thai please notify when registering for a tour for advice. + TravelViet has the right to change the airline shipping or flight time at the last minute depending on the airline and weather.  + Depending on the actual conditions, the tour can change the journey up and down accordingly, but the tourist destinations are still as fully as the original. However, TravelViet will be exempted from the responsibility to ensure the attractions in case of objectivity such as: + Natural disasters: floods, droughts, earthquakes .. + Security incidents: protest, terrorism, strike + Aviation incidents: moving, canceling, delaying flights, flight techniques, flight security ... + If the above cases occur, TravelViet will consider to refund the cost of not visiting guests in possible conditions (after deducting the services that have been implemented: Visa fee, air tickets ... and are not responsible for compensation for any other costs). However, each party is responsible for maximum trying to help the damage to minimize the losses caused by force majeure. + In case you are not allowed to exit and entry for personal reasons, TravelViet is exempted from responsibility and does not refund the tour. You are self -sufficient for buying flight tickets back to Vietnam. + Depending on the situation of the consulate of the Consulate and the flight tickets, the departure date may be moved from 1 to 7 days compared to the initial departure date or the next departure team.  + Above is the maximum cancellation level, this cost can be reduced depending on the conditions of each service provider for TravelViet. + Time to cancel the tour is calculated according to the working day (excluding Saturday, Sunday and holidays). + Due to the complexity of visa application, the conditions for canceling travel tickets above do not apply to programs to Europe, Australia, USA, Russia, Japan, Korea, Egypt, South Africa, these programs will have conditions to cancel their own travel tickets. + Conditions of cancellation as above do not apply on holidays and New Year.

For customers to pay online on travelviet.net Customers canceling travel tickets (tours) in normal days and holidays in accordance with the above provisions, in case the customer pays online, if canceling travel tickets, the customer will bear the entire bank fee for payment of travel tickets. The refund to guests will be done by TravelViet as soon as the bank announced the money to the TravelViet's account

IV. Price for children      Foreign market + According to the airline and service regulations: + Under 2 years old: Calculate 30% of the tour price + tax (sleeping in bed with adults) + From 2 - under 12 years old: 80% - 90% of the tour price + tax (sleeping bed with adults). In case there are 2 children accompanying, pay for 1 child as an adult to get more beds. (Asian market)

+ From 2 - under 11 years old: 80% - 90% of the tour price + tax (sleeping bed with adults). In case there are 2 children accompanying, pay for 1 child as an adult to get more beds (far market) + From 12 years of age or older calculated by adult tour price.      Domestic market + Children under 02 years: Free tour price, air ticket price according to the airline regulations. Fathers, mothers or relatives accompany themselves to take care of food, sleep, visit (if any) for the baby. + Children from 02 - under 05 years old: 100% of airfare; Exemption of tour price. Fathers, mothers or relatives accompany themselves to take care of food, sleep, visit (if any) for the baby. Two adults with only 1 child under 5 years old, the second child or more must buy ½ of the tour ticket. + Children from 05 - under 11 years old: 100% of airfare; 50% of the tour price. Including catering services, car seats and sleeping with the family. Two adults are only accompanied by 1 child from 5 to under 11 years old, the second child or more father and mother buys an extra single bed or an adult ticket. + From 11 years old: 100% of tour price and standard as adults.

IV, Special requirements in the trip -You have a special requirement to notify TravelViet at the time of registration, TravelViet will try to meet these requirements in your ability, but will not be responsible for any refusal to provide services from the carriers, hotels, restaurants and other independent service providers. -Customers will have to pay additional costs for special requirements in each specific case if met and depending on the quotation of the logistics units. 

V, Hotel -The hotel is provided on the basis of rooms with 2 single beds (twin) or a double bed (DBL) depending on the room structure of the hotels. Room 3 will be arranged when necessary (Triple), but room 3 is very limited in Japan, Singapore, Malaysia, Europe, Australia, USA, Canada, Russia .. -Hotels/services set by TravelViet for tourism programs that correspond to the ticket prices you choose when registering the tour. If it is necessary to change on any reason, the hotel/replacement service will be equivalent to the original standard and will be reported immediately to you before departure. 

VI, Shipping -Means of transport depending on each travel program. -With the air-conditioned car program (4-7-15-25-35-45 seats) will be arranged by TravelViet depending on the number of delegations and serving the tour. -With the program by train, aircraft, submarine (public transportation): In some programs, service providers can change the departure time without notice, this change will be notified by TravelViet to customers if the time is allowed.

TravelViet is not responsible for reimbursement and legal responsibility for material & spiritual damage due to the delay of departure time of public transport vehicles or due to the delay of passengers themselves. TravelViet only performs help to reduce losses for customers.

VII, Luggage -Luggage should be compact, with a name card, contact phone number.  -With programs using aviation services, free luggage weight will be prescribed by airlines. -You preserve your luggage, Travelviet is not responsible for the loss, damage to luggage or any items of passengers during the trip.  -In case the customer lost or lost his luggage: Travelviet will help passengers contact and declare to the relevant departments to search for lost or lost luggage. The luggage compensation or loss will be in accordance with the providers of service providers or insurance units.

VIII, Receive information about the travel program Before registering, please read the program, cost, items include as well as not included in the program.  Customers can directly or ask the representative to register to travel and pay tickets at offices and branches of TravelViet. TravelViet is only responsible for providing information for customers to register directly or to the representative. TravelViet does not take any responsibility in case the representative does not provide or provided incorrectly the information of the trip to the customer.

IX, responsibility and other commitments.  Towards travelviet

-Make sure all services follow the program. -Fully disseminating the necessary information / regulations, when traveling at home and abroad before departure. -With foreign travel programs, TravelViet is not responsible for the passengers who are refused by foreign authorities for immigration. All arising from this refusal paid by the customer including the cost of cancellation of the provider's service.   On the customer side:

-Full payment, on time. -Follow the program and guide during travel time -Provide adequate passports, images and papers related to immigration procedures, right class as prescribed and when required. -Comply with regulations and laws of local countries/ localities when visiting.  -TravelViet is not responsible as well as material in case the customer is fined for violations of the law or regulations of the host country.  -Customers are responsible for paying all expenses incurred by the violation. TravelViet is only responsible for helping customers in this case to minimize the damage to customers. Depending on the actual situation, TravelViet holds the right to change the roadmap, rearrange the order of attractions or cancel the trip at any time that TravelViet finds it necessary for the convenience or safety of customers and will notify you. During the implementation process, if the dispute occurs, the incident will be resolved on the basis of negotiation. If the results are not achieved, the case will be brought to court in accordance with the current law. All related expenses will be under the lawsuit.

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