Mistakes when choosing room management software - the cause of the tour & combo "miss booking"

In the tourism industry, the mistake of choosing room management software often leads to "missing booking" and discredit. Many units have difficulty with defense, canceling tours manually managed. This article analyzes 6 common mistakes when choosing room management software and providing solutions, helping you optimize your business and avoid risks.

1. What is room management software and why is it important for the tourism industry?

Room management software is not just a tool to help hotels control the room. In the context of modern tourism business, an effective hotel management system is also an important "data bridge", helping to synchronize information between departments, from sales, booking to accounting and operating. For tourism units, the use of an appropriate room management tool is a key factor to ensure seamless and accurate in all transactions and cooperation.

2.

Choosing an appropriate defense management software is one of the leading causes of booking problems. Here are 6 mistakes that tourism units often make.

2.1 Select software not for the tourism industry

Many businesses who want to save initial costs have chosen general software solutions such as ERP, CRM, or even accounting software and then try to customize to suit tourism activities.

Solution: Prioritize travel software solutions designed specifically for the industry, have all the core features such as tour management, group/retail booking, multi -channel operating, and detailed decentralization according to the department. A specialized hotel management system will help you optimize the working process from the beginning.

2.2 OTA integration element - leads to overbooking

This is a mistake when choosing extremely popular room management software. Many hotels still manually manage through Excel or use software that cannot synchronize data with OTA channels (Booking.com, Agoda, Traveloka ...). When a Travel Agency sends a booking request, information about the empty room is not updated in time, leading to a defense or overbooking, causing damage to prestige and finance.

Solution: Make sure your software has the ability to connect and synchronize automatically with all important online room channels (OTA). This feature helps update the empty room status in real time, minimizing the risk of duplicating booking.

2.3 Deployed by emotions - There is no clear plan

The lack of a specific deployment plan will cause room management software to be "removed" halfway. Employees do not know how to use, operate asynchronous, and businesses have to return to the old management method.

Solution: Before deploying, develop a detailed plan, clearly identify your goals, roadmap and steps. This process will ensure that all members of the business understand the role and how to operate the system effectively.

2.4 Lack of revenue reports - No optimal support for operating performance

Many hotel management systems only stop at the room management function alone without providing intensive reports. This makes it difficult for businesses to evaluate business efficiency, such as the room capacity of each partner, the profit from the combo packages or the performance of the employee.

Solution: Selecting room management software with integrated Dashboard multi -dimensional operation reports. These reports should include room capacity, sales by the sale, the efficiency of each product/service package, helping you make a more accurate business decision.

2.5 Do not train staff carefully when starting

One mistake when choosing another room management software is not to organize intensive training. This leads to employees' confusion, wrong manipulation, or continuing to use old tools. The data is incomplete or misleading will reduce the effectiveness of the whole system.

Solution: Please invest in intensive training for all employees. Make sure each part understands how to use software, input rules and how to exploit features to the maximum.

2.6 No data control and strict decentralization

Lack of data control and user decentralization is the cause of the defense management software failed after deployment. When everyone has the right to edit sensitive data or without standard input rules, the system will quickly become messy and unreliable.

Solution: Set detailed user decentralization, specify access and edit data for each position. At the same time, develop standard input rules to ensure consistency and accuracy of all data in the system.

3. Conclusion

The selection of room management software is not only a technological decision, but also a strategic investment. Invest the time and process of selecting room management software carefully, because it not only helps you avoid mistakes when choosing room management software but also optimizes business performance, increases sales from tours and combo in a sustainable way. A suitable system will be a solid foundation for the development of businesses in the potential tourism industry.

You are the owner of a hotel, homestay or business in accommodation but encounter problems such as: room capacity decreased, lack of ideas, difficulties in operating costs ...

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Update day : 29/07/2025